Refund policy

We want you to love what you get from our farm. If something isn't right, here's how returns work.

Returns

You have 30 days from the day your order arrives to request a return. To be eligible, items must be unused and unopened, in the same condition you received them, and in their original packaging. For hygiene reasons we can't accept returns of soap, lotion, or other personal-care products that have been opened or used.

To start a return, email us at hello@thehudstead.com with your order number. We'll reply with instructions and the address to send it to. Please don't mail anything back before contacting us, because returns sent without asking first can't be accepted.

Return shipping

Return shipping is paid by the customer unless the item arrived damaged, defective, or wasn't what you ordered.

Damaged, defective, or wrong items

Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and a photo, and we'll make it right with a replacement or a refund, at no cost to you.

Exchanges

The fastest way to get something different is to return the item you have and, once the return is accepted, place a new order for the item you want.

Exceptions

Gift cards and sale or discounted bundle items can't be returned unless they arrived damaged or incorrect.

Refunds

We'll let you know once we've received and inspected your return, and whether it's approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card issuer may take a little longer to post it. If more than 15 business days have passed since we approved your return, please email us at hello@thehudstead.com.

The Hudstead · 1693 Windy Hill Lane, Great Falls, SC 29055 · (843) 655-2621